Frequently Asked Questions


FAQ’s – Laptop Battery Pros

Got a question about laptop batteries? Check out the answers below…

. Why are your battery prices so low?
We’ve negotiated very good wholesale prices with our manufacturers. However, in order to keep these price rates, we have to achieve high volume sales with consumers. In other words, the less we charge you, the higher our sales volume and the happier our manufacturers. Everybody wins.

. What kind of care does a new battery require?
Your battery will need some attention as soon as it arrives. Batteries come in discharged condition, and must be charged before using. The battery should be cycled (fully charged for 12 hours and then fully discharged) 4-6 times initially to allow it to reach its full capacity. Sometimes your laptop's charger will stop charging a new battery before it is fully charged. If this happens, simply remove the battery from your laptop and then reinstall it. The charge cycle should start again. This may happen several times during your first battery charge. Don't worry, it's normal. Some laptops have been prone to reject third party batteries if they have an old BIOS software version installed on the laptop. If your laptop rejects your new battery you will need to check your laptop manufacturer's website for system BIOS software upgrades. Once that is done, your battery needs only minimal care. Lithium-based batteries should be given a full discharge/charge cycle once every 30 charge cycles. If you’re not going to be using it for 4-8 weeks or longer, we recommend you remove it from the laptop and store in a cool, dry location. A recharge may be necessary when you’re ready to reuse it. Another recommendation: let the battery discharge over 50% before recharging. This practice lets you access the full potential of each battery charge. If you don't do this, charges may eventually be reduced by as much as half of their capacity.

. What do “Battery Ratings” mean?
Basically, battery ratings tell you the voltage and the Miliamp-hour ratings of each battery. Each of the batteries we sell clearly disclose this information to you. Be sure the voltage on the new battery matches the voltage of the battery it replaces. In some cases, however, such as when both a Li-Ion and a Ni-Mh battery are available to your model computer, the voltage rating may be actually higher on our replacement batteries. Check with your manual to see whether this is a suitable replacement (or give us a call to find out). As to amp-hour ratings, you may find that our new batteries may also carry a higher number than your original—this just means that it has a longer runtime, and does not mean it is incompatible.

. Is it normal for my battery to feel warm during charging?
Yes, almost all batteries give off heat during charging and discharging.

. Can I upgrade my battery to one with longer life?
Always refer to your operator’s manual before switching to a different type of battery. You should know that NiMH, Li-Ion and NiCad batteries cannot be interchanged with one another unless your laptop is designed to accept those types of batteries. Follow your manual’s recommendations.

. My new battery is not taking a charge. Should I return it?
Before you do that, check your user’s manual to be sure you are following the correct charging instruction, and that you’re charging the battery for a sufficient length of time. Most rechargeable batteries have to run through several cycles  of charging and discharging before they reach their full power capacity. Also, be sure your laptop’s charger is working properly. If it stops charging  before the battery is fully charged, remove the battery and start all over again. You may have to do this several times. This is normal.

. What should I do to get maximum efficiency out of my battery?
First thing, of course, is to use it regularly. Do not let it lie dormant for long periods of time. Let the battery discharge fully from time to time. Keep the contact points (where the battery plugs into the computer) clean and dry. Use only the recommended battery for your computer.  Do not expose your battery to extreme heat, moisture or rough handling. Never throw your battery into a fire (risk of explosion). Finally, if your computer comes with a Power Management feature, use it to extend battery life. When activated, this feature conserves battery power by slowing down the processor, dimming the screen, and putting the machine into sleep mode when there is no activity after a designated period of time.

. How long should my new battery last?
This can vary from machine to machine, depending upon the power needs of each. Battery life can be longer or shorter according to how often you use the battery, for how long, and how new or how old the battery is. Typically speaking, however, a new Hi-Capacity battery will run as much as 50% longer than the battery it replaces, all other things being equal.

. How many times can I recharge my battery?
This can vary according to the individual battery type. A NiCad battery, for example, normally can be recharged as many as 500-1000 times. See your manual for more details regarding the battery recommended for your computer.

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Not all laptop batteries are created equal. Laptop Battery Pros uses the finest materials available. The highest quality plastics, circuit boards and grade "A" cells. Our batteries are the highest quality available guaranteed or your money back!

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